Since 2004

Multilingual BPO Company in Europe Personal by nature.
Scalable on demand

We combine human connection, multilingual expertise and smart technology to deliver exceptional customer experiences for global brands.

Discuss your needs Cost calculatorNew Incoming callBecome a Euroanswer agent5 customers. 100 seconds.

Years of experience: 20+
Languages: 12
Countries supported: 40
Delivery countriesEU & Non-EU: 6

Small enough to know you

You work directly with the people who run Euroanswer. Questions and escalations go straight to a decision-maker.

Flexible by design

Workflows, reporting and contracts are shaped around your business, and we work in your own tools.

Ready to scale when you are

The team grows with your volumes: 12 languages, six delivery countries, clients in 40 countries.

Euroanswer is a boutique BPO company founded in 2004 and headquartered in Romania. With delivery centres in Romania, North Macedonia and Uzbekistan — and delivery teams in Ukraine, Poland and Hungary — we provide BPO services — customer service outsourcing, technical support and staffing services — in 12 languages for clients in 40 countries. We are ISO 9001, ISO 14001 and ISO/IEC 27001 certified.

Explore our BPO services

What we do

Somewhere along the way, the outsourcing industry convinced itself that cheaper was better. We never bought that. Twenty years of running customer operations across cultures, languages and time zones has taught us one thing above everything else: people can tell when they’re being handled, and when they’re being helped. That gap — between handling and helping — is where brands are won and lost.

Our BPO Services

CX, Multilingual & Technical SupportCustomer Service OutsourcingExceptional 24/7 omnichannel customer care in 12 languages — from first contact and complaints management to technical help desk and back office.Customer service

Talent Sourcing & OutstaffingStaffing ServicesScale your team on demand with dedicated, fully trained specialists — we handle recruitment, payroll and compliance while you keep control of the work.Explore staffing

About Euroanswer

More Than Outsourcing.
A Better Customer Experience.

At Euroanswer, we believe great customer experiences are built on understanding, consistency, and genuine human connection. As a boutique BPO partner, we combine personalised service, multilingual expertise, and intelligent technology to help businesses deliver meaningful interactions at every touchpoint.

From customer service and technical support to dedicated staffing, we become an extension of your team — protecting your brand, strengthening customer relationships, and turning everyday interactions into lasting value. Meet our team →

1. ApproachPersonalised by design
Solutions shaped around your business, your customers, and your brand.
2. PeopleHuman connection, at scale
Skilled multilingual teams delivering thoughtful, consistent support.
3. PerformanceQuality that builds trust
Intelligent processes focused on service quality and lasting partnerships.

Why Euroanswer

We are big enough to run multilingual operations in six countries, and small enough that every client matters to our management. In practice, that gives you four advantages large BPOs rarely offer.

Direct access to management

You work directly with the people who run Euroanswer — not through layers of account managers. Questions and escalations go straight to a decision-maker.

Founder-led since 2004

Fast decisions

A short decision chain means changes to scope, staffing, processes or KPIs are agreed and implemented quickly — without corporate approval cycles.

Decisions made by the people you talk to

Flexibility

Workflows, tools, reporting and contracts are shaped around your business, and the team grows or shrinks with your volumes.

Teams from 3 to 30 specialists, in your own tools

Stable teams

Long partnerships keep experienced people on your account, so knowledge of your products and customers stays in the team.

16- and 15-year partnerships in technology and banking

Industries & results

BPO services for your industry

Long-term partnerships with global brands — measured in years, languages and resolved interactions.

Nearshore outsourcing

Why choose a nearshore BPO company in Eastern Europe?

Romania, North Macedonia and our partner countries in Eastern Europe have become leading nearshore BPO destinations for European and North American brands. Here is what that means for your customers. Read more on our blog →

Close to your customers

Most of our delivery countries share or neighbour Central European time zones and are a short flight from Western Europe — easy to visit, easy to align with.

Real language depth

Native and fluent agents in 12 languages, including German, French, Italian and Spanish — not just English.

Western quality, Eastern costs

Highly educated multilingual talent at a lower cost than in-house teams in Western Europe or the UK.

EU-grade data protection

GDPR-compliant operations and ISO/IEC 27001-certified information security for your customer data.

Our delivery centres

Delivery centres in three countries, 12 languages

We provide customer experience through hubs of operational excellence and diverse cultural proficiency. Our dialogue is corporate to corporate, yet our service attests to individuals with distinct needs.

12
Languages: 40
Countries supported: 6
Delivery countries

Delivery centre
Delivery team
Markets we serve (examples)

Romania

Our headquarters and largest delivery centre, operating from inside the EU since 2004.

Non-EU · Europe

North Macedonia

Our delivery centre outside the EU, supporting clients across EMEA.

Central Asia

Uzbekistan

Our newest delivery centre, launched in 2025 with a local partner — expanding our language reach and talent pool in Central Asia.

We also deliver from

Ukraine
Poland
Hungary

We can explore delivery from other EU countries, depending on your requirements.

Compliance & quality standards

ISO 9001, ISO 14001 & ISO/IEC 27001 certified

Euroanswer holds ISO 9001 (quality management), ISO 14001 (environmental management) and ISO/IEC 27001 (information security) certifications from a leading certification company accredited by IAS, which holds signatory status in multilateral recognition arrangements of the International Accreditation Forum (IAF) and the Asia Pacific Accreditation Cooperation (APAC). All operations are GDPR-compliant.

Euroanswer team using AI-assisted customer support tools

New technology

We blend AI-powered technology with human empathy to deliver seamless, high-quality customer experience and scalable support for global brands.

Explore our AI tech

Play · 100 seconds

Handled or helped?

Be a Euroanswer agent for 100 seconds. Five customers from five countries, five channels — and four replies that all sound polite. Only one truly helps.

5 customer messages in their own language · 4 replies each — watch out for traps · 100 seconds for the whole shift — speed earns bonus points

What our clients say

Trusted by global brands

We have started our partnership with Euroanswer seven months ago and we are delighted with the work they deliver for us. They manage a contact centre replying to our customers by phone and email for eight different countries in three different languages. Their efficiency, flexibility and professionalism are highly appreciated. They manage to deliver an excellent service to every single customer while dealing with an impressive number of enquiries and hitting our KPIs. Their constant feedback to improve our processes is also particularly valued.

Patrick DufaureEU Customer Service Quality and Training ManagerBritish Council

Euroanswer has proven to be a highly reliable and trusted partner in delivering customer service solutions for our company. Their team operates with a high level of performance, ensuring that customer interactions are handled with care, responsiveness, and accuracy. What sets Euroanswer apart is not only their operational capability, but also their proactive approach and dedication to continuous improvement. They act as a true extension of our team.

Head of Customer ExcellenceOnline Travel & Mobility Industry

I have worked for over 35 years in website applications development and support, with many third parties. I can say without hesitation that the Euroanswer team are the most professional and intelligent external customer support call center group I have ever had the privilege of working with. The team are doing an excellent job of providing 24/7 English language support to North American customers. Highly recommended.

Personal Advertising Industry

Right from the outset, they demonstrated an impressive understanding of our unique business needs, tailoring their solutions to align with our objectives. What sets them apart is their unwavering dedication to excellence, evident in the consistently high-quality customer service they provide. The Euroanswer team consistently goes the extra mile.

Head of Customer ExcellenceBooking Industry

As a small startup with a global customer base and unique customer personas, we required a partner who could adapt quickly and collaborate effectively. Euroanswer consistently rose to the challenge. Beyond their expertise, the team at Euroanswer exemplifies professionalism and warmth, making them a pleasure to work with.

Senior Director, Customer SupportProcurement Technology Industry

FAQ

BPO company FAQ

What is a BPO company?

A BPO (business process outsourcing) company runs business processes on behalf of other organisations — most often customer service, technical support, back-office tasks and staffing. Euroanswer is a boutique BPO company specialising in multilingual customer operations.

What does “boutique BPO” mean?

A boutique BPO is a specialised, mid-sized outsourcing partner that offers personalised service instead of a one-size-fits-all model. At Euroanswer this means direct access to management, fast decisions thanks to a short decision chain, flexible workflows and contracts, and stable teams — our longest partnerships have lasted 16 years in technology and 15 years in banking.

What BPO services does Euroanswer offer?

Two main service lines: customer service outsourcing (omnichannel customer support, customer experience, technical help desk and back office) and staffing services (recruitment, HR administration, payroll and outstaffing / staff leasing).

Where are your delivery centres?

Our delivery centres are in Romania, North Macedonia and Uzbekistan. We also deliver from Ukraine, Poland and Hungary, and can explore delivery from other EU countries depending on your requirements. We serve clients in 40 countries.

Which languages do you support?

12 languages, including English, German, French, Italian and Spanish.

Why choose a nearshore BPO company in Eastern Europe?

Eastern Europe combines multilingual, highly educated talent with lower costs than Western Europe, close time zones, short travel distances and EU data protection standards such as GDPR.

Is my customer data secure?

Yes. Euroanswer is ISO 9001 and ISO/IEC 27001 certified, operates in line with GDPR, and defines data protection responsibilities clearly in every agreement.

How does Euroanswer use AI in customer service?

We combine AI tools — agent-assist copilots, instant translation and sentiment analysis — with human agents, so simple tasks are handled faster while complex, emotional cases always get a skilled person.

How do we start working together?

Contact us with your scope, channels, languages and volumes. We prepare a personalised proposal and a transition plan, and can start with a pilot team before scaling.

Ready to give your customers better service?

Tell us about your operation and we’ll build a personalised proposal.

Discuss your needs

Your privacy choices

Cookie settings

Multilingual BPO Company in Europe Personal by nature.
Scalable on demand

Small enough to know you

Flexible by design

Ready to scale when you are

Our BPO Services