A Strategic BPO Company Delivering Excellence in CX
Euroanswer is your strategic partner, specializing in premium Customer Service Outsourcing and Customer Experience (CX) solutions for over 20 years.
At Euroanswer, we reimagine Business Process Outsourcing with the finesse and attention to detail of a Boutique Company. Every solution we create is tailored to your specific needs, combining premium quality with the agility needed to meet the dynamic demands of modern businesses.
We have continuously reinvented ourselves and that is why we realized that in the world of BPO and managed services, we used to compete on cost and efficiency. Now, the game has completely changed. The new battlefield is customer experience (CX) and that is where long-term partnerships are won or lost.
We are not just an agency, we are an outsourcing hub with a strong presence in EMEA and more recently Central Asia.
Through our EU & Non-EU centers we offer support in over 20 languages (including English, French, Italian, Spanish, German, Balkan and Scandinavian languages) from our centers in North Macedonia, Romania, Uzbekistan, Poland, Ukraine and UK
Why Euroanswer?
As a boutique company, we emphasize premium quality of services. In over 20 years of experience in the BPO industry we have perfected how to optimize processes through technology for companies that want to achieve long-term efficiency (not just cost savings). We adopt modern artificial intelligence and omnichannel strategies, which halve customer abandonment rates.
We invest in talent retention and continuous development programs, ensuring service continuity, operational consistency, and a deeper understanding of each client’s project.
We are:
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Strengths for collaborating with us:
1. Business Advantages
Over more than two decades, we have evolved from a traditional call centre into a full customer experience ecosystem, shaped by continuous learning, technological innovation, and a deep understanding of modern customer expectations. We’ve mastered how to design CX strategies, implement intelligent solutions, and build B2B models that drive loyalty, efficiency, and measurable business outcomes.
At Euroanswer, we act not just as a service provider, but as a strategic partner. We go beyond execution by delivering data-driven insights, proactive recommendations, and continuous performance optimization. Using advanced analytics, AI adoption that empowers our teams, and omnichannel methodologies, we help our Clients anticipate customer needs, improve satisfaction, and align every operational decision with their long-term goals.
2. Our Technology
At Euroanswer, we don’t just adopt technology; we integrate it into the core of our operations through our secure OmniCore platform. This redefines BPO quality standards, providing our clients with a competitive edge through:
At Euroanswer, we don’t just adopt technology; we integrate it into the core of our operations through our secure OmniCore platform. This redefines BPO quality standards, providing our clients with a competitive edge through:
- AI Quality Assurance: We monitor and analyze 100% of interactions in real-time to ensure consistent excellence.
- Agent Assist: Our teams benefit from live translation, instant knowledge retrieval, and automated summarization, significantly reducing handling times.
- AI Agents: We efficiently manage Level 1 queries (simple requests), allowing our human experts to focus on complex cases that require empathy and critical thinking.
- Human-Centric Approach: Our technology is designed to empower people, not replace them, ensuring a personalized and authentic user experience.
3. A good experience in Human Resources Services
Empowering People in the Age of AI
With over 20 years of experience, we know how to build consulting teams that truly serve our Clients’ needs. In a world shaped by automation and AI, we bring the power of genuine human interaction. We provide emotional-intelligence training and integrate AI tools that support and empower our agents—never replace them.
4. Cultural Synergy
With our company presence in Skopje, Bucharest, Tashken and Galati, we bring a diverse cultural understanding that aligns perfectly with global business practices. This multicultural adaptability makes our locations highly suitable for customer support programs, where our teams demonstrate the professionalism and empathy essential to meeting diverse customer expectations.
Euroanswer Services
Customer
Experience
As a BPO Boutique company, premium services, we focus on the customer experience.
Help Desk
Support
Manage and resolve issues efficiently to minimize downtime and maintain business continuity
Customer Service /
Processes Support
We help companies manage customer interactions across various channels, such as phone, email, live chat, and social media.
Staffing
Services
Stemming from our company’s multicultural DNA, our recruitment services are designed to attract and retain talent in a competitive job market.
Outstaffing
Easily add employees, choosing from a vast array of experts in any field of activity and as easily disconnect them.
Let`s deliver excellence together!
150+
multicultural
experts
7
industries
20+
languages
3
delivery
centers
Our Clients
Spanning a diverse array of sectors—from technology to education, from banking to gaming—we are committed to delivering both efficiency and excellence.
Countless global brands entrust our IT outsourcing services to redefine their customer interactions and optimize their business operations. With our bespoke approach, we bring together skilled professionals, refined processes, and cutting-edge technology to deliver tailored solutions that reflect your company’s ethos. Our commitment lies in building partnerships that drive growth, strengthen customer loyalty, and amplify your market position.
We focus on creating enduring value through services designed to refine and enhance, not simply reduce. As a BPO Boutique Company, we prioritize quality over quantity, offering you the sophistication of personalized solutions that align seamlessly with your brand’s aspirations.
15+ years of partnerships
10+ countries
10,000 tickets per moth
15+ years of partnerships
39,654 inbound calls per year
92,486 tickets pe year
1 year of partnerships
8 countries
3,800 monthly interactions by phone and e-mail
2+ years of partnerships
4 countries
almost a year of partnerships
2 countries
4,300 tickets per month
+1 year of partnerships
North America (USA & Canada)
35,000 tickets per month
almost a year of partnerships
2,500 calls per month
3 years of strategic partnership with an emerging banking client specialized in retail business
Skilled in technology and cosmopolitan in behavior, through our three delivery centers, our BPO Company is hardwired to make performance across the globe, in more than 20 languages in 40 countries.
- We are a team of agile, curious and open learners
- We Manifest drive to solve issues and gain trust
- We understand the local flavour of the brands for which we wor
Euroanswer holds ISO certifications from a leading certification company accredited by IAS, an innovator in the accreditation field, holding signatory status in various global multilateral recognition arrangements facilitated by the International Accreditation Forum (IAF) and the Asia Pacific Accreditation Cooperation (APAC) .
Our manifesto
We provide customer experience through hubs of operational excellence and diverse cultural proficiency, which are essential in the Business Process Outsourcing sector. Our dialogue is corporate to corporate, yet our service attests to individuals with distinct needs.
In our corporate DNA, we fuse Western benchmarks with an Eastern ethos. Our company excels in technological prowess and adopts a global, cosmopolitan approach dedicated to driving performance in global customer service outsourcing.
In safeguarding our clients’ reputations, we embody a unique capability – the rare skill to swiftly convert a challenge into a resolution.
Marian Raianu – CEO & founder
Sustainability is a duty that our BPO company endeavours to honour daily. We are dedicated to discovering innovative ways to utilise resources efficiently, ensuring the delivery of superior services that align with customer expectations. We motivate our workforce to embrace their roles as guardians of the environment by engaging in recycling initiatives, energy-saving practices, and environmental consciousness schemes.
Strategic FAQ: High-Value BPO & AI Integration
Unlike “bot-only” providers, we use a Human-Centric BPO model. Our OmniCore platform handles Level 1 queries via AI Agents, while routing complex, high-emotion cases to our skilled specialists. This ensures 100% speed for simple tasks and 100% human touch for critical customer moments
Yes. Through our Agent Assist technology, we provide Live Translation and real-time knowledge retrieval. This allows us to scale your support globally in 30+ languages without the traditional 3-month hiring lag, maintaining a consistent tone of voice everywhere.
Traditional BPO audits only check 2-5% of calls. We use AI Quality Assurance (AQM) to scan 100% of interactions. This identifies sentiment trends, compliance risks, and training gaps instantly, ensuring your brand standards are met in every single chat or call.
Security is our baseline. Our OmniCore Secure Platform is built with enterprise-grade encryption and strict GDPR compliance. We process data in a closed environment, ensuring your proprietary information is never used to train public AI models.
We are a Tech-Enabled BPO. While others provide “headcount,” we provide outcomes. By integrating automated summarization and real-time data analytics, we reduce Average Handle Time (AHT) and increase First Contact Resolution (FCR) far beyond industry averages.
As a Customer Service Outsourcing Company, our constant focus is to build a place where fairness and welcoming everyone are key, giving everyone the chance to learn, improve, succeed, and do well.
Top Management
40% men
Middle management
25% men
Mix Management
33.4% men
Key People
We are a team of top-tier professionals providing managed services, well-established across various specific locations, yet with a clear understanding of the overall landscape. Our values are trust, respect, partnership, effective collaboration, and efficiency.
Our Articles
Redefining Quality Assurance in Customer Service Outsourcing
In high-volume customer service environments, quality rarely disappears overnight. It gradually erodes—through scale, complexity, and delayed insight. For a global…
