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One year of continuous learning and support, with an international cultural and educational organization. Euroanswer has delivered world-class customer support for a global industry leader in the education sector, in Central & Eastern Europe.

Our client required a highly adaptable and reliable partner, eager to understand the depth of the industry, the particularities of the brand, its services, and customers.

Our 7 dedicated agents and support team delivered excellence through Customer Support and are in the pursuit of expert gameplay, in a relentless pace of self-improvement.

Diving deep into the culture of the place

In 8 countries

Austria, Belgium, Croatia, France, Germany, Lithuania, Luxembourg, Slovenia.

From 3 supporting locations:
Macedonia – Skopje, Romania – Bucharest and Galati

Contractual KPIs

Interactions (per month):

Size of the team:

Patrick Dufaure

EU Customer Service Quality and Training Manager | Regional Customer Management

British Council
We have started our partnership with Euroanswer seven months ago and we are delighted with the work they deliver for us. They manage a contact centre replying to our customers by phone and email for eight different countries in three different languages. Their efficiency, flexibility and professionalism are highly appreciated. They manage to deliver an excellent service to every single customer while dealing with an impressive number of enquiries and hitting our KPIs. Their constant feedback to improve our processes is also particularly valued.
We have started our partnership with Euroanswer seven months ago and we are delighted with the work they deliver for us. They manage a contact centre replying to our customers by phone and email for eight different countries in three different languages. Their efficiency, flexibility and professionalism are highly appreciated. They manage to deliver an excellent service to every single customer while dealing with an impressive number of enquiries and hitting our KPIs. Their constant feedback to improve our processes is also particularly valued.
Patrick Dufaure

EU Customer Service Quality and Training Manager | Regional Customer Management

British Council