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Industries we deliver excellence for

Technology

16 years of reliable partnership with global industry leader

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Banking

15 years of trusted partnership with industry leader

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Gaming

3 years of reliantly gameplay, with global industry leader

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Education

almost a year of continous learning with an international and educational organization

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Booking Industry

almost a year of trusted partnership

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Personal advertising

2 years of customer support for an emerging industry in a established market

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Digital printing

almost a year of making performance across the globe, with a strong digital imprint

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Financial

3 years of strategic partnership with an emerging banking client specialized in retail business

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Company milestones

2004

Opened
Bucharest &
London
locations

2006

Opened
Skopje
location

2006

Started to provide services for technology industry

2010

Started partnership with a global cyber-security leader

2012

Opened Galati location

2013

Started providing all european languages

2014

10 years of call center expertise

2015

Certified ISO 9001

2016

Best medium support center

2016

Opened
Sibiu
location

2017

Best large support center

2018

Opened Ukraine locations

2020

Unveiled our new visual identity

2021

15-year Anniversary of Euroanswer Skopje

2021

Started to provide support for a gaming industry client

2022

Started a partnership with an international teaching institution

2022

Transitioned to a hybrid work model

2023

Certified ISO 27001

Company milestones

2004

Opened
Bucharest &
London
locations

2006

Opened
Skopje
location

2006

Started to provide services for technology industry

2010

Started partnership with a global cyber-security leader

2012

Opened Galati location

2013

Started providing all european languages

2014

10 years of call center expertise

2015

Certified ISO 9001

2016

Opened
Sibiu
location

2016

Best medium support center

2017

Best large support center

2018

Opened Ukraine locations

2020

Unveiled our new visual identity

2021

15-year Anniversary of Euroanswer Skopje

2021

Started to provide support for a gaming industry client

2022

Started a partnership with an international teaching institution

2022

Transitioned to a hybrid work model

2023

Certified ISO 27001

What our clients say

EU Customer Service Quality and Training Manager | Regional Customer Management

Education Industry
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We have started our partnership with Euroanswer seven months ago and we are delighted with the work they deliver for us. They manage a contact centre replying to our customers by phone and email for eight different countries in three different languages. Their efficiency, flexibility and professionalism are highly appreciated. They manage to deliver an excellent service to every single customer while dealing with an impressive number of enquiries and hitting our KPIs. Their constant feedback to improve our processes is also particularly valued.

The Euroanswer team are fantastic!

Personal Advertising Industry Outsourcing
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I have worked for over 35 years in website applications development and support. I have worked with many third parties. I can say without hesitation, that The Euroanswer team are the most professional and intelligent external customer support call center group I have ever had the privilege of working with it. The team in Skopje are doing an excellent job of providing 24h, 7 days per week, English language support to North American customers. Despite a challenging and often changing product, they take initiative; demonstrating a sophisticated and intricate understanding of the product and ensuring that the entire call center team is properly trained for the changing environments. The Euroanswer team management and senior team leaders take a real pride in their work, exceeding on KPIs and SLAs in all instances.  We are really lucked out to find them. Highly recommended.

Head of Customer Excellence

Booking Industry
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Since partnering with Euroanswer, their dedicated team has constantly strived to deliver top-notch Customer Service. Euroanswer is deeply committed to exceeding customer expectations and has made our collaboration smooth and seamless.
Right from the outset, they demonstrated an impressive understanding of our unique business needs, tailoring their solutions to align with our objectives. What sets them apart is their unwavering dedication to excellence, evident in the consistently high-quality customer service they provide. The Euroanswer Team consistently goes the extra mile to ensure our customers receive prompt, professional, and personalised assistance.
 
In the dynamic landscape of our industry, Euroanswer’s ability to pivot and seamlessly integrate with our operations has played a pivotal role in the success of our partnership.

What our clients say

We have started our partnership with Euroanswer seven months ago and we are delighted with the work they deliver for us. They manage a contact centre replying to our customers by phone and email for eight different countries in three different languages. Their efficiency, flexibility and professionalism are highly appreciated. They manage to deliver an excellent service to every single customer while dealing with an impressive number of enquiries and hitting our KPIs. Their constant feedback to improve our processes is also particularly valued.

EU Customer Service Quality and Training Manager | Regional Customer Management

Education Industry
Learn more
I have worked for over 35 years in website applications development and support. I have worked with many third parties. I can say without hesitation, that The Euroanswer team are the most professional and intelligent external customer support call center group I have ever had the privilege of working with it.The team in Skopje are doing an excellent job of providing 24h, 7 days per week, English language support to North American customers. Despite a challenging and often changing product, they take initiative; demonstrating a sophisticated and intricate understanding of the product and ensuring that the entire call center team is properly trained for the changing environments. The Euroanswer team management and senior team leaders take a real pride in their work, exceeding on KPIs and SLAs in all instances.  We are really lucked out to find them. Highly recommended.

The Euroanswer team are fantastic!

Personal Advertising Industry Outsourcing
Learn more
Since partnering with Euroanswer, their dedicated team has constantly strived to deliver top-notch Customer Service. Euroanswer is deeply committed to exceeding customer expectations and has made our collaboration smooth and seamless.
Right from the outset, they demonstrated an impressive understanding of our unique business needs, tailoring their solutions to align with our objectives. What sets them apart is their unwavering dedication to excellence, evident in the consistently high-quality customer service they provide. The Euroanswer Team consistently goes the extra mile to ensure our customers receive prompt, professional, and personalised assistance.
 
In the dynamic landscape of our industry, Euroanswer’s ability to pivot and seamlessly integrate with our operations has played a pivotal role in the success of our partnership.

Head of Customer Excellence

Booking Industry
Learn more