In 16 years of continuous support & strategic business partnership, Euroanswer has provided Customer Support services for a global industry leader from technology industry in Central & Eastern Europe.
Our client required a reliable partner, eager to understand the needs of both their business and their customers. Our approach was based on three major building blocks: people – technology – processes, working towards both scalability and flexibility.
Taking care of reputation through multilanguage excellence
10 languages
German, Czech, Croatian, Bulgarian, Slovenian, Polish, Greek, Finnish, Romanian and Hungarian
From 3 supporting location
Macedonia – Skopje, Romania – Bucharest and Galati
Contractual KPIs

Tickets:

Interactions (per month):

Largest team on call
