EUROANSWER DATA PROTECTION & PRIVACY POLICY

EUROANSWER DATA PROTECTION & PRIVACY POLICY

Euroanswer Data Protection & Privacy Policy
Updated March 1st, 2025

1. Introduction

Euroanswer (“the Company”) is committed to complying with the EU General Data Protection Regulation (GDPR) and global data privacy and security standards. We respect individual privacy and value the trust of our customers, employees, business partners, and suppliers. Our collection, use, and disclosure of personal data align with GDPR requirements.

We ensure that our compliance with GDPR and other relevant regulations is clear and demonstrable at all times. GDPR is a key regulation affecting how we conduct data processing activities.

2. Personal Data and Our Website

Euroanswer’s website is an essential communication tool. We collect and process personal data (name, email address, and any personal data included in messages) for the following purposes:

  • To enable website access – our Cookie Policy is available here.
  • To manage requests or complaints submitted through our website or other means.
  • To process job applications submitted via our website.
  • To send marketing communications to subscribers of our mailing list.

We process this personal data based on our legitimate interest in marketing. As a rule, we do not retain personal information longer than necessary for the purposes for which it was collected.

3. Security of Personal Data

Euroanswer takes data security seriously and actively works to reduce risks of human error, theft, fraud, and misuse. Our security measures include:

  • Training employees on data protection and security policies.
  • Regular awareness sessions for staff.
  • Written confidentiality agreements for employees.
  • Compliance with company policies on confidential information protection.

We have appointed a Data Protection Officer (DPO) and an incident response team to handle concerns related to potential data breaches. If we determine that your data has been accessed or acquired by unauthorized parties, we will notify you promptly.

4. Data Subject Rights

Under GDPR, individuals have specific rights regarding their personal data. Euroanswer will address and respond to such requests within one month. These rights include:

4.1 Right to Be Informed

You have the right to know how the Company processes your data and why. Our Privacy Notice explains what data we collect, how we process it, and the lawful basis for processing. You can request a copy at no cost from [email protected].

4.2 Right of Access

You have the right to obtain confirmation as to whether or not your personal data is being processed, and, if so, access to that data along with relevant information on how it is used.
You can request access to your personal data held by Euroanswer.

4.3 Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request corrections. The Company will rectify errors within one month, extendable to three months in complex cases, with proper notification.
You can request corrections to your personal data if it is inaccurate or incomplete. The Company will respond within one month. If complex, we may extend the response time to three months and will inform you accordingly.

4.4 Right to Erasure (Right to be Forgotten)

You can request the deletion of your personal data in certain cases, such as:

  • The data is no longer necessary for the purpose it was collected.
  • You withdraw consent and no other legal basis exists.
  • You object to processing, and there is no overriding legitimate interest.
  • The data has been unlawfully processed.
  • Legal obligations require its deletion.

If deletion is denied due to legal or other obligations, such as compliance with financial regulations, tax requirements, or legal claims, you will be informed of the reason.

4.5 Right to Restrict Processing

You can request that we limit the processing of your data in specific situations, such as:

  • If you contest the accuracy of the data, we will stop processing until verification is completed.
  • If processing is unlawful and you prefer restriction over deletion.
  • If the data is no longer needed but required for legal claims.

4.6 Right to Data Portability

You can request your personal data in a structured, machine-readable format and transfer it to another data controller where:

  • Processing is based on consent or contract.
  • Processing is carried out by automated means.

Requests will be addressed within one month. If the request is complex or we receive multiple requests, we may extend the response time to three months and will inform you of the extension and the reasons for it.

4.7 Right to Object

You can object to processing based on legitimate or public interest, including direct marketing. If processing continues, we will provide compelling legitimate reasons or legal grounds.
You may object to data processing under certain conditions, such as:

  • Processing is based on legitimate interest or public interest.
  • Your data is used for direct marketing or profiling purposes.

If we deny your request, we will provide reasons for our decision.

4.8 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you. Euroanswer does not engage in such automated decision-making processes.

4.9 Right to Complain

If you believe your data protection rights have been breached, you may file a complaint with the Data Protection Officer (DPO) at [email protected], or escalate the matter to a relevant data protection authority.
If you believe your data protection rights have been violated, you can file a complaint by emailing [email protected] or sending a written request to our DPO. We do not accept verbal requests as they may require further analysis and identification verification.

5. Policy Updates

We may update this privacy policy to reflect changes in regulations or services. Any significant changes will be communicated via website notices, email alerts, or other direct notifications. Please review this policy periodically.

6. Opt-Out and Unsubscribe

Subscribers to Euroanswer’s mailing list can opt out of emails at any time using the unsubscribe link in the email.

Contact Us

Name: Cristian Serbanoiu
Phone: (+40) 0724 254 177
Email: [email protected]
Address: 28 Dr. Iacob Felix St, 1st Floor, 011038, District 1, Bucharest.