Personal Advertising Industry Outsourcing
Two strong years of strategic business partnership and growth through Customer Support excellence for our client in the personal advertising industry, operating in North America.
Our client required a partner pushing the boundaries towards the long-term in an emerging industry but in an established market.
Our team of self-driven, agile minds took on the challenge with a growth mindset-oriented approach by embracing the company culture and speaking its truth to elevate business and human interactions.
At Euroanswer, we specialize in providing BPO services tailored for personal advertising companies. Our expertise lies in offering top-notch customer care, helping our clients easily navigate the complexities of interactions, and enhancing the overall customer experience. We understand the unique challenges the advertising industry faces and tailor our services, including online assistance, to meet these specific needs.
Our team is dedicated to enhancing client satisfaction, ensuring every interaction adds value to our clients’ businesses. We partner in our clients’ growth, adapting our solutions to meet their evolving needs and improving their customer experience.
With a focus on efficiency, innovation, and quality, at Euroanswer, we are committed to elevating the customer service experience, contributing significantly to personal advertising firms’ success and growth. Our approach is to work closely with our clients, understand their business objectives, and deliver services that are not only responsive but also proactive in addressing the dynamic requirements of the advertising sector, including interactive support.
How can WE help YOU
- Cost Reduction
We can provide services at a lower cost due to economies of scale and lower labour costs in certain regions. This results in significant savings for the advertising company, allowing them to allocate more budget to core business activities and enhancing user satisfaction.
- Focus on Core Activities
By outsourcing non-core tasks, the advertising company can focus more on strategic planning and creative aspects of campaigns while we handle customer support and care.
- Scalability
We can quickly scale up or down the services based on the advertising company’s requirements.
- Advanced Technologies
We often invest in the latest technologies and software, which a personal advertising company can leverage without significant investment, enhancing online customer support.
- 24/7 Operations
Our round-the-clock services can be advantageous for advertising campaigns that require constant monitoring and timely responses, ensuring a seamless customer experience.
- Market Expansion Support
With global operations, we can assist in understanding and touching new markets, offering insights into local market trends and consumer behaviour, which is essential for effective customer care and support.
- Data Analysis and Insights
Our data analytics expertise provides valuable insights, helping advertising companies make informed decisions and tailor their customer care strategies effectively.
- Risk Management
Outsourcing to a BPO company can also help in risk distribution, especially when dealing with compliance, data security, and market uncertainties, safeguarding customer experience and support services.
Diving deep into the culture of the place
In English for North America (USA & Canada)
From 3 supporting locations:
Macedonia – Skopje, Romania – Bucharest and Galati
Contractual KPIs
Interactions (per month):
Size of the team:
Frequently Asked Questions
Euroanswer provides customized Business Process Outsourcing (BPO) services, primarily focusing on customer support and care. Our services are tailored to address the unique challenges of the advertising industry. This includes offering top-notch customer interactions, online assistance, and enhancing the overall customer experience. We are equipped to handle diverse customer queries, ensuring client satisfaction and adding value to our clients’ businesses.
Euroanswer helps reduce operational costs through economies of scale and lower labour costs in specific regions. We also enhance efficiency and productivity by streamlining processes and employing specialized skills. Our approach ensures tasks are completed more efficiently and with higher quality than in-house teams, allowing advertising companies to focus more on core business activities and strategic planning.
Yes, Euroanswer offers market expansion support and risk management services. With our global operations, we provide insights into local market trends and consumer behaviour, assisting in understanding and penetrating new markets. Additionally, we help in risk distribution, especially in compliance, data security, and market uncertainties, safeguarding the customer experience and support services. Our data analytics expertise also provides valuable insights for informed decision-making.
