One year of continuous learning and support with an international cultural and educational organization. Euroanswer has delivered world-class customer support for a global industry leader in the education sector in Central and Eastern Europe.

Our client required a highly adaptable and reliable partner, eager to understand the depth of the industry, the particularities of the brand, its services, and its customers.

Our dedicated agents and customer care team deliver excellence through quality service support in education.

The advantages of outsourcing for educational institutions include enhanced capability and performance. Routine administrative tasks, data management, and student enrolment processes can divert attention from the core goal of providing top-tier education. Collaborating with a BPO company like Euroanswer allows educational bodies to reinvest savings into academic programs, student facilities, and technology integration. Euroanswer has proven its ability to deploy efficient teams for these educational outsourcing needs. A dedicated Learning & Development division bolsters our performance, focused on crafting and refining training programs to ensure that the outsourced team seamlessly integrates with the institution’s framework for the best customer experience.

In terms of scalability and flexibility, outsourcing in education is tailored to align with the student lifecycle’s varying demands.Euroanswer’s customer services are designed for rapid scalability, meeting these fluctuating needs efficiently.

Fostering connection and collaboration, Euroanswer acknowledges the rising demand for affordable and flexible learning solutions. Utilizing cutting-edge technology and robust security measures, they provide seamless online learning opportunities and ensure comprehensive student engagement through various communication channels.

Choosing Euroanswer for your outsourcing needs in the education sector brings several benefits:

Industry Expertise: Euroanswer’s proven track record in delivering BPO services to educational institutions is powered by a team deeply versed in the education sector.

Resource Availability: With scalable operations and a vast pool of skilled specialists, Euroanswer can provide services from advanced workspaces or remotely.

Innovative Technology: They offer remarkable, round-the-clock student engagement using omni-channel technology and advanced AI support.

Seamless Customer Experience: Euroanswer ensures a risk-free transition and alignment with client needs, supported by experienced Client Relationship Managers and Project Managers.

Security & Compliance: Adherence to global standards and practices is a priority, with a focus on network availability and secure data storage.

When partnering with Euroanswer for outsourced customer support for education, such as back-office support, customer care and service quality, you receive a tailored approach to address your needs and challenges. Euroanswer’s commitment to innovative solutions and advanced technology ensures your customers receive exceptional support, enhancing your brand’s presence in the education sector.

Diving deep into the culture of the place

In 8 countries

Austria, Belgium, Croatia, France, Germany, Lithuania, Luxembourg, Slovenia.

From 3 supporting locations:
Macedonia – Skopje, Romania – Bucharest and Galati

Frequently Asked Questions

What types of outsourcing services does Euroanswer provide for educational institutions?

Euroanswer offers a comprehensive range of BPO services tailored to the education sector. This includes customer support, back-office support, data management, and enrolment services. Our solutions are designed to streamline administrative tasks, allowing educational institutions to focus on delivering high-quality education. We also offer cutting-edge AI operations to enhance the efficiency and effectiveness of our services.

How does Euroanswer ensure the quality and efficiency of its services in the education sector?

At Euroanswer, we prioritize service quality and efficiency. Our team comprises skilled specialists trained and developed to stay abreast of the latest trends and techniques in the education sector. We use innovative technology and omni-channel communication platforms to ensure seamless and personalized experiences for students. Moreover, our services are scalable and flexible, designed to adapt to the dynamic needs of the education sector.

What makes Euroanswer a reliable partner for educational institutions?

Euroanswer is a reliable partner due to our deep understanding of the education sector, our global management team’s expertise, and our track record of successful collaborations. We offer a risk-free transition process underpinned by our adherence to international security and compliance standards. Additionally, our operations are supported by robust infrastructure, ensuring 99.9% network availability and secure data storage. Our focus on client-centric solutions and our innovative approach makes us an ideal partner for educational institutions seeking to enhance their operations through outsourcing.

Contractual KPIs

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Size of the team:

Patrick Dufaure

EU Customer Service Quality and Training Manager | Regional Customer Management

British Council

We have started our partnership with Euroanswer seven months ago and we are delighted with the work they deliver for us. They manage a contact centre replying to our customers by phone and email for eight different countries in three different languages. Their efficiency, flexibility and professionalism are highly appreciated. They manage to deliver an excellent service to every single customer while dealing with an impressive number of enquiries and hitting our KPIs. Their constant feedback to improve our processes is also particularly valued.