In 2024, the e-commerce landscape is hyper-competitive, and businesses are no longer just selling products; they are supposed to deliver experiences. Imagine browsing your favourite online store only to encounter delayed responses to your inquiries…

Efficient customer service operations are essential for businesses aiming to enhance their market presence and customer satisfaction. Euroanswer, a leading call center service provider located in Eastern Europe, capitalizes on the strategic advantages of its…

Many companies face the challenge of providing excellent customer support while managing costs. To meet the growing demand for high-quality technical support, businesses are turning to outsourcing as a strategic solution, in fact, according to…

Efficient customer support is a part of success for ecommerce businesses. With the scale of operations expanding, handling customer interactions effectively has become a substantial challenge. Business Process Outsourcing (BPO) companies offer solutions, providing specialized…

In today’s competitive business landscape, exceptional help desk support is crucial for building and maintaining customer loyalty. When customers encounter issues, their experience with help desk support often determines their overall satisfaction and long-term relationship…

As artificial intelligence (AI) continues to revolutionize the customer service sector, a heated debate has emerged about the viability of digital-only solutions. While AI offers significant efficiency and cost-cutting benefits, it often lacks the personal…

In recent years, inflation has become a central topic in economic discussions in Europe, influenced by a series of significant factors. The COVID-19 pandemic has played a major role in disrupting supply chains and increasing…

Euroanswer dorește să atragă atenția asupra unor practici necorespunzătoare asociate cu numele companiei. Campanii frauduloase exploatează abuziv numele și identitatea juridică a Euroanswer pentru a înșela persoane, îndemnându-le să acționeze în mediul online și pe…

The war in Ukraine needs no introduction and has been on everyone’s lips for more than two years. Its effects are felt worldwide, not just in Eastern Europe, leaving its mark even on the labor…

In the highly competitive booking industry, providing excellent customer service is essential for keeping customers satisfied and loyal. At Euroanswer we have Business Process Outsourcing (BPO) solutions that can improve customer service operations, resulting in…

B2B customer support servives in 2024 is all about providing a highly personalized and efficient experience that caters to the specific needs of businesses. Here are some key trends shaping the landscape: Hyper-Personalization: B2B buyers…

Delivering excellent customer support is essential for any business but can be complex and resource-intensive. That’s why many companies turn to Business Process Outsourcing (BPO) providers specializing in customer support. Outsourcing to a BPO company…

In 2024’s business landscape, providing exceptional customer care is no longer simply a competitive advantage, it’s a necessity for survival. Business Process Outsourcing (BPO) companies play an essential role in helping organizations around the globe…

The BPO industry is undergoing a significant transformation in delivering customer support, driven by technological advancements and changing customer expectations. Here are some key trends to watch in 2024: Technology-Driven Efficiency: Automation and AI: Widespread adoption…

In 17 years of delivering customer service of the highest standards, we talked business to business, while serving people with needs. We promise to keep doing it with the same professionalism, integrity, and dedication. And…

In an effort to continuously create value for our clients, we are pleased to announce our expansion into Eastern Europe. Through a partnership with a local Ukrainian company, as of October, we will be offering our services from…

As we do at the end of every year, we’re looking back at the solid work, the expertise and the passion that glued our global team throughout the years. We celebrate 14 years of TEAMWORK,…

We work in the field of BPO services, but we do not see ourselves as suppliers. We are long term partners in value added. With us, our clients experience the best of both worlds: Western…

By the time you will read this article, the first steps in creating a “learning organizational culture” at Euroanswer will have already been taken, through a Leadership Training Course, as part of a priority program…

1. You chose to coordinate a Romanian company. How was the cultural shift, was it easy for you? How about the organizational culture?  We talk business to business, but we serve people with needs.    I…

At Euroanswer, beyond standards respected, the clients of our clients feel the human at the other side of the line. They feel listened to and best serviced through relevant, efficient, and last but not least…

From the beginning The year is 2004. The team: 30 agents. The drive and enthusiasm? We dare say ever-growing.   Today Euroanswer is an independent player in BPO with a steady conqueror mindset. Through multicultural delivery…

Our tasks are complex as we relate to business protocols, people, brands, technology and issues that need to be addressed at the same time. To deal with this complexity we need to manifest nuanced knowledge…

When you’re relentless about your vision, celebrate every victory along the way.   Today is dedicated to doing just that, shedding light on what gives us light and what continues to fuel our lifelong commitment to…

By Mirela Cazacu, DPO & Quality Manager @ Euroanswer  In order to build particular relevance and efficiency for our clients and employees, we are constantly sharping our technological expertise and keeping the pace with latest…