Entries by Emilian Enica

How Can a BPO Company Help You Build Your Business?

Today, time and resources are two valuable currencies that every entrepreneur wants to spend as efficiently as possible. To achieve the goal of bringing products to market rapidly, increasing market coverage, and maintaining a constant revenue stream, entrepreneurs are constantly seeking opportunities to save costs and maximize operations. Here, more and more companies are going […]

Challenges and Opportunities in the 2025 Customer Service Market

Customer service isn’t what it used to be a few years ago. Customers were more tolerant, willing to wait for an answer, and OK with a simple “we will get back to you with a solution.” Nowadays, everything must be done as fast as possible. Expectations are higher than ever, and a slow or insensitive […]

The Role of Customer Support in Education

Education has come a long way from a couple of years ago. The rules are changing and being rewritten by technology, and it is the norm to access courses online, e-learning sites, and digital materials. Yet, along with these opportunities is an issue: what do you do when you are having an issue and no […]