From the beginning

The year is 2004. The team: 30 agents. The drive and enthusiasm? We dare say ever-growing.  

Today Euroanswer is an independent player in BPO with a steady conqueror mindset. Through multicultural delivery centers across the region and with high expertise in „rare” East European languages, the company supports skills in more than 30 languages and 40 countries.  

Bucharest represents the company’s headquarters, concentrating the largest number of agents of all the locations,  the remaining projects being radially split in the other cities (Galati in Romania and Skopje, Kosovo in Macedonia) according to project delivery needs. The services offered in Bucharest cover a wide range of industries, including: telecom, IT, banking, television, online design, printing services, energy, payments, food & drink. 

If we’re talking about the general atmosphere that one can find at Euroanswer Bucharest, we will list the friendly, relaxed atmosphere that encourages an open dialogue between colleagues. Teams composed of members coming from different cultural backgrounds work together beautifully, as people like to spend time together at work and outside work too. In the views of our colleagues, following our latest survey, happiness at work is defined through the quality of the relationship between peers.  

Our team thrives in a spirit of self-determination and autonomy. We are warm, open, eager to learn and welcome colleagues. We cultivate inclusion and accommodate diversity. We are open learners and curious folks.  

In the words of our colleagues 

What most people most appreciate here, at Euroanswer, are the possibility to gain experience in a professional environment, the schedule flexibility, and the opportunities to further develop skills in higher level positions. 

But let’s hear more about what our colleagues have to say about their experience working at Euroanswer. 

I had the opportunity to join Euroanswer in 2013 as a Team Leader for the Shared Team in Bucharest. My 7-year working experience, on different positions, as an employee of a key international Telecom Company, helped me to easily become a part of the Euroanswer amazing team, to discover and embrace the strong vision which shapes the culture and values promoted by Euroanswer. 

I was deeply impressed by the powerful bond between the team members on all levels, by their ambition and integrity shown during daily activities and customer interaction. 

In the past years, Euroanswer grew as an organization and reached maturity as a result of the hard work and dedication of all my peers. I’m proud to be a member of this stellar team that strongly believes in both personal and professional development. 

Euroanswer, never stop! You’re doing an outstanding job!” 

– Nicoleta Turcan, Service Delivery Manager 

It’s always about the people. During my employment here I have witnessed a great success story. The sheer growth in size, scope and reach are feats to behold; but most importantly, we have never lost sight of our customers’ needs, we’ve put them first and ensured their success while partaking in it. If the same values and a clear vision brought us together, then resourcefulness, multiculturalism and a good sense of humor among other positive traits are what made us the united team we are today. There is nothing like the feeling of pride after overtaking many challenges with strength and knowledge. An awesome team!’  

– Alexandru Chiriloiu, Team Leader 

And now in the words of our partners 

Our long-term partner, a leader in the industry of computer technology, kindly described our collaboration. 

’They have proven themselves to be a reliable and trustworthy partner, eager to get along and understand our business needs and the needs of our customers. A contact center operating model relies on 3 building blocks: people, technology and processes. Euroanswer’s utilization of these components has shown us a company whose scalability and flexibility are well surpassing the company’s seniority in the field. Their management team has been a joy to work with. Their straightforward open dialogue makes it easy to engage with Euroanswer at all levels within their organization. We look forward to strengthening our relationship with Euroanswer as we continue to build upon the capability we have created over the past  years.’’ 

Our deepest appreciation goes towards our team! Thank you for everything.